At Consulate Hotel, we are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you engage with our services, whether online or during your stay.
1. Information We Collect
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Personal Information: When you book a room, use our website, or contact us, we may collect personal details such as your name, email address, phone number, billing address, and payment information.
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Guest Preferences: To enhance your stay, we may collect information about your preferences, such as room choices, special requests, or dietary restrictions.
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Usage Data: When you visit our website, we may gather technical data such as your IP address, browser type, and pages visited to improve your user experience.
2. How We Use Your Information
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Reservations and Services: To process bookings, provide requested services, and ensure your stay is comfortable and tailored to your needs.
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Communication: To send confirmation emails, respond to inquiries, and share updates about your reservation or hotel offers.
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Improvements: To enhance our services, analyze trends, and customize experiences for our guests.
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Legal Compliance: To meet legal obligations, including record-keeping and fraud prevention.
3. How We Protect Your Information
We use a combination of technical and organizational measures to ensure your personal data is secure. This includes encrypted payment processing, restricted access to sensitive data, and periodic reviews of our security practices.
4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
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Service Providers: Third-party companies that assist us in operating the hotel, such as payment processors and booking platforms.
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Legal Authorities: When required by law or to protect our rights and property.
5. Your Rights
You have the right to:
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Access the personal information we hold about you.
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Request corrections or updates to your data.
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Withdraw consent for certain uses of your information.
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Request deletion of your data where legally applicable.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
7. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us:
Consulate Hotel
Address: 23 & 26 Hidden Treasure Dr, Oluyole, Ibadan 200131, Oyo State.
Tel: +234 912 974 9365
Email: info@consulatehotels.com
We value your trust and are committed to maintaining the privacy and security of your personal information.
